Job descriptions & requirements
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
• Develop and execute strategic objectives for the New Business and Policy Administration functions.
• Provide guidance in Life Insurance Underwriting and Claims management, particularly critical life and disability cases.
• Understand the reinsurance requirements and arrangements with the company’s reinsurers
• Lead and enhance team competencies through effective management and development initiatives to client facing and non-facing officers.
• Drive process automation and continuous improvement to maximize operational efficiency.
• Review and update underwriting and claims assessment criteria to maintain a healthy in-force book.
• Negotiate and manage relationships with third-party service providers, especially medical facilities.
• Ensure strict compliance with regulatory and internal policies across all functions.
• Conduct quality control and regular audits of operational processes.
• Lead digital transformation initiatives and customer experience enhancement projects.
• Regularly monitor and enhance claims handling procedures
• Review internal control processes and implement the approved IBPs to mitigate operational risks
• Analyse claims data, identify trends and improve risk advisory to stakeholders
• Generate useful operational reports, identifying bottlenecks for improved decision making
• Proficiency in CRM systems for service delivery
• Mentor, lead and build the capacity of the operational team through continuous learning and training
• Regularly review client documentation, records management and communications
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