Group Desk Coordinator
Job summary
We are seeking a proactive and detail-oriented individual to join our team. The ideal candidate will manage group reservations, ensure smooth coordination of bookings, and provide exceptional service to both internal and external stakeholders. This role requires strong organizational skills, excellent communication abilities, and a high level of professionalism. Proficiency in Microsoft Office applications and hotel systems such as Opera PMS is essential. The ability to speak French will be an added advantage. If you have a solid background in hospitality and can thrive in a fast-paced environment, we encourage you to apply.
Job descriptions & requirements
Responsibilities:
- Ensures all reservations are handled accurately, courteously, and in accordance with hotel standards.
- Manage reservations, cancellations, and no-shows in line with company policies.
- Maintains efficient filing and follow-up systems.
- Provides accurate rate quotations and clearly communicates the hotel’s cancellation policy.
- Ensures guest profiles are created and maintained effectively in the Property Management System (Opera).
- Handles guest complaints promptly, professionally, and ensures satisfactory resolution.
- Process bank transfers, deposits, and credit card transactions accurately.
- Stay informed on current promotions, room rates, and pricing structures to maximize sales opportunities.
- Deliver exceptional customer service at all times.
- Respond professionally to all enquiries—whether in person, via telephone, or email.
- Receive and make calls for guests while demonstrating excellent telephone etiquette.
Requirements:
- BSc. Hospitality Management
- Skills / Tags: Communication, Event Coordination, Contract Negotiation, Reservation Management, Multi-Tasking, Relationship Building, Presentation Skills, Cultural Awareness, Sales Acumen, Data Entry Accuracy, Follow-Up Skills
How To Apply: Apply by clicking on the link
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
