Global Mobility Specialist

Key Responsibilities

• Liaise with government officials as needed as well as maintain a forward-looking solutions mindset and approach

• Manage vendor relationships

• Responsible for building and updating the knowledge base for new countries and products as well as training the stakeholders

• Mentoring junior members on processes, system and tools

• Engage with main internal stakeholders Marketing, Sales, and Product to feedback and identify opportunities to improve client experience as well as alignment for the launch of new countries and products

• Be the immigration expert in laws and compliance for local mobility requirements

• Manage clients by driving the solution and guiding the stakeholders towards defined business outcomes as well as client satisfaction

• Acting as an owner for cross team collaboration by driving actions as well as offering insights

• Deal directly with clients on escalations, complex matters, and high-priority cases in a timely, positive, and proactive manner

• Manage cases on a routine basis and ensure excellent at customer service

• Enable customer centric immigration improvements

• Coordinate cross-team strategic projects around compliance, enablement, relationship management

• Lead build out of government relations program and premium/recognized sponsor applications/programs

• Strategic account support for special projects and/or clients

• Support team with expansion to new countries/services/opportunities as well as drive pilots in new markets

• Drive special projects related to cross-team efforts

• Partner closely with leadership to map, identify and implement key metrics as well and support the team with their revenue targets reporting supporting the success of the programs

Requirements

• 5+ years of experience working as paralegal and/or global mobility specialist focused on immigration managing high volumes of casework

• Experience working in a Consultant/Specialist/Analyst role

• Experience with serving clients directly

• Experience with project management for mobility/immigration programs 

• Start-up experience and mindset 

• Zero to one skills 

• Full working knowledge of EMEA immigration in two or more locations

• Ability to interpret, translate, and communicate complex immigration concepts, processes, and policies to various stakeholders

• Ability to recognize the most important priority and find solutions under pressure

• Excellent verbal and written English communication skills (fluency in any other language is a plus)