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Job descriptions & requirements
Company Description
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Role Description
This is a full-time, on-site Floor Manager role located in Accra. The Floor Manager will oversee daily operational activities, ensuring efficient store management and excellent customer experiences. Responsibilities include supervising and training staff, maintaining operational standards, addressing customer concerns, coordinating schedules, and ensuring that the team meets performance goals. The role requires proactive problem-solving, leadership, and a strong focus on customer satisfaction.
Qualifications
- Proven skills in Customer Satisfaction, Customer Service, and Communication to effectively address customer needs and ensure positive experiences.
- Proficiency in Operations Management to oversee the daily functions of the floor and drive efficiency.
- Capability in Training to mentor and guide team members toward achieving operational excellence.
- Strong organizational and time-management skills to handle multiple responsibilities effectively.
- Previous experience in a similar role or industry is a plus.
- Ability to work collaboratively with diverse teams and adapt to dynamic environments.
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