Experienced Technical Customer Success Specialist

Hostinger

IT & Telecoms GHS Confidential

New

2 weeks ago

We are looking for an Experienced Customer Success Specialist to join our Customer Success Team

What you will do:

Communicate with customers and solve their website-related technical issues via live chat and tickets;
Be a true ambassador, and show our customers what customer obsession is really about;
Focus on the customers’ success by offering additional services, tools, and products;
Dive deep into the world of IT by continuously polishing your technical background;
Deliver impactful work on a company scale.

What we expect:

C1 or native written English proficiency (a must);
Minimum 1-year work experience in the IT field, and/or IT-related studies (a must);
Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must);
Strong interpersonal skills, such as proactiveness and empathy;
Hunger for learning and growing;
Ability to multitask and handle multiple customer inquiries simultaneously.
Strong problem-solving skills and the ability to think critically when addressing tasks.
A curious and always learning mindset - if you don’t know, how can you find out more?
Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
A typing speed of ≥ 50 WPM.
Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
A computer with the following parameters: processor - Intel i5 or higher (has to be 10th generation or later), AMD Ryzen 4000 or higher, RAM: 16 GB or higher (for Windows) & 8 GB or higher (for Mac Os).
Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
Ability to boost the internet speed up to at least 50 Mbps.

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