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2 months ago
Job Summary
Document Services Supervisor will perform oversight responsibilities for Epiq personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department. This position is located at an Epiq facility or a client office.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
How You Will Make a Difference:
- Onboard new team members and ensure all training is complete and mentor is assigned
- Document and promote best practices
- Help develop and maintain principal user profiles
- Test and troubleshoot new applications and upgrade releases
- Assist customers with questions or problems via email, telephone, or remote computer access. Provide support for customers in resolving document and other application problems referred by the IT Help Desk and customers
- Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues
- Serve as an ambassador of the services available from the department
Qualifications & Characteristics:
- HS Diploma or equivalent, Associate’s degree preferred, or equivalent experience
- 3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
- Advanced knowledge of legal policies and procedures
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Ability to organize, prioritize, and coordinate multiple assignments
- Maintain confidential information
- Make objective, independent judgments
- Ability to excel under pressure and provide quality work product
- Clearly and effectively communicate with varying levels of people within the organization
- Work productively and cooperatively with other employees
- Employees are required to be fully vaccinated
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