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3 weeks ago

Job Summary

As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Your main responsibilities will include:

  • Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
  • Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health
  • Uncovering opportunities for deeper engagement expansion opportunities
  • Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)
  • Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
  • Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements 
  • Work with accounts of all sizes, from our largest customers to up-and-coming startups


What You'll Have:

  • 2-4 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company
  • Experience working with technical products is a plus 
  • Salesforce, Outreach, and Hubspot experience is a plus
  • Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
  • Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented
  • Empathetic, positive attitude with a desire to help our customers reach their goals: you’re passionate about making our customers look good!
  • Results-driven mentality, with a bias for speed and action
  • Ability to work well independently and remotely

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