Customer Success Manager

Your main responsibilities will include:

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health
• Uncovering opportunities for deeper engagement expansion opportunities
• Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)
• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements 
• Work with accounts of all sizes, from our largest customers to up-and-coming startups

What You'll Have:

• 2-4 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company
• Experience working with technical products is a plus 
• Salesforce, Outreach, and Hubspot experience is a plus
• Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
• Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Empathetic, positive attitude with a desire to help our customers reach their goals: you’re passionate about making our customers look good!
• Results-driven mentality, with a bias for speed and action
• Ability to work well independently and remotely