Customer Service Representative At Teledata Ict Ltd

Teledata ICT Ltd requires a Customer Service Representative for immediate employment.
Job Summary

• Position Title: Customer Service Representative
• Department: Customer Service
• Location: Kokomlemle
• Position Report To: Customer Service Manager
• Job Type (Permanent)
  

Primary Purpose Of The Position
Promptly offer customer support services to customers on phone
Essential Functions /Duties Of The Position
General Customer Service functions including:

• Promptly answer customer queries on phone and take customer complaints and satisfy them
• Provide up to date, accurate and appropriate information to customers
• Update CRM system on each interaction for building relationship with clients and providing a link for the next interaction
• Carrying out campaigns from time to time
• Undertake surveys from time to time
• Provide customer feedback to for improvement
• Generate leads and forward to sales function
• Basic problem elimination and escalation to appropriate persons
  

Qualification Required & Experience

• First Degree in Humanities
• Requires 2 to 4 years experience in the service industry
• Other Customer Service related courses is an added advantage
• Pleasing, polite, friendly and warm
• Good communication and interpersonal skills
• Good listener and analytical
• Disciplined and ability to work under stressful conditions
• Good knowledge of MS tools
• Telephone handling manners
• Positive attitude
• Fluent in English
  

Location: Kokomlemle, Accra
How To Apply For The Job
All resumes should be forwarded to:
clientservice@teledataict.com
Closing Date: 25 December, 2013
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