Customer Relationship Manager At Teledata Ict Ltd

Primary Purpose Of The Position
The successful candidates will be responsible for managing key accounts, maintaining a long term relationship with accounts so as to retain them and maximizing sales opportunities within them via cross selling and up selling. The successful candidates will develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value and high customer retention rates.
Customer Relationship Manager Functions Including

• Act as the key interface between the customer and all relevant divisions.
• Act as an interface between the customer service and the sales team.
• Maintain a high customer retention rate by developing and fostering long lasting client relationships.
• Maintain high customer satisfaction ratings that meet company standards.
• Provide high quality and efficient customer service experience by managing service requests seamlessly through the appropriate internal channels to resolution.
• Ensure resolution of key accounts problems within SLA set.
• Establish productive and professional relationships with key personnel in assigned customer accounts.
• Enlist the support of sales specialists, technical specialists, service resources, and other management resources as and when needed to ensure maximum customer satisfaction.
• Survey and monitor customer experience feedback and recommend action for improvement.
• Plan and execute campaigns intended to manage a diverse range of customer retention campaigns and initiatives.
• Meet with customers to better understand service expectations.
• Treat customers as partners and challenge them to grow their business with the company’s brand.
• Manage portfolios to ensure maximum brand exposure.
• Client relationship management with the objective of retaining and deepening
• relationships with existing clients and developing relationships with new clients
  

Qualification Required & Experience

• Bachelor’s degree from a recognized institution. Post Graduate Degree is an added advantage but not a must.
• Customer service management is essential, as well as excellent organizational, time management and advanced conflict resolution skills. Other Customer Service related courses is an added advantage.
• This position requires extensive travel.
• 3 to 5 years experience in client relations/customer service.bility to sell the company’s brand.
• Ability to work as a team and build strong working relationships, rapport, mutual trust and respect.
• Must be a highly self-motivated individual yet a team player.
• Well organized and capable of drawing relevant insights to meet the client’s expectations.
• Excellent customer service skills
• Strong analytical skills and fair understanding of the ISP industry.
• Excellent communication skills both written and verbal from initial contact through problem resolution.
• Excellent problem solving skills, resourcefulness, and demonstrated perseverance to resolve complicated issues
• Ability to juggle multiple priorities simultaneously, in a fast-paced environment
• Readiness to work flexible hours may be required, based on business needs.
  

Location: Accra
How To Apply For The Job
All resumes should be forwarded to:
clientservice@teledataict.com
Closing Date: 24 January, 2014
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