Customer Care Sales Rep-Fire
Johnson Controls
Customer Service & Support
Job Summary
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
How you will do it
- Responsible for retention, customer satisfaction and growth within the customer base
- Deliver increased sales against an assigned quota.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
- Interface effectively with district operations to deliver and improve service delivery.
- Determine customer needs and develop sales strategies to meet those objectives.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Preferred
What we look for
- High School Diploma
- BA, BS or similar degree highly preferred
- 2+ years of sales and/or customer service experience with a similar product, service or industry
- Highly motivated and success driven.
- Excellent communication skills and ability to quickly qualify opportunities.
- High degree of self-discipline.
- Independent, creative thinker.
- Ability to sell intangible services.
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