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2 months ago

Job Summary

We're looking for Collections Assistant to join our remote team.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Update and maintain accurate delinquent accounts information and records.
  • Prepare and provide regular reports on debt collection activities and progress.
  • Adhere to all state and federal collection laws and regulations.
  • Build and maintain positive relationships with customers.
  • Provide exceptional customer service to maintain high customer satisfaction levels.
  • Collaborate with other departments to resolve customer issues and ensure timely payment of debts.

Requirements

  • 2+ years of experience in collections or customer service
  • Excellent verbal and written communication skills
  • Ability to handle difficult customers and negotiate payment plans
  • Strong attention to detail and organizational skills
  • Ability to work independently and in a fast-paced environment
  • Knowledge of state and federal collections laws and regulations (preferred)

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