Call Center Experience Partner
Accra Luxury Apartments
Hospitality & Leisure
Job Summary
Accra Luxury Apartments is a leading provider of luxury serviced apartments, offering premium accommodation solutions for travelers worldwide. We pride ourselves on delivering exceptional customer service and creating memorable experiences for our guests. we are seeking a dedicated and enthusiastic Call Center Representative to join our team.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
As a Call Center Representative, you will be the first point of contact for our guests, handling inquiries, reservations, and providing assistance with their accommodation needs. You will play a crucial role in delivering outstanding customer experience and ensuring a seamless booking experience for our clients.
Responsibilities:
- Handle inbound and outbound calls and emails from and to guests regarding reservations, availability, amenities, and other inquiries.
- Provide personalized assistance and recommendations to guests based on their preferences and requirements.
- Process reservations accurately and efficiently using our booking system.
- Address guest concerns and resolve issues promptly and professionally, escalating complex issues to the appropriate department when necessary.
- Maintain detailed records of guest interactions and transactions.
- Collaborate with other team members to ensure guest satisfaction and smooth operations.
Requirements:Â
- Previous experience in customer service, hospitality, or a call center environment preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a friendly, customer-focused demeanor.
- Proficiency in computer skills and ability to learn new software quickly.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
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