Branch Manager

Responsibilities:

Business Development

• Analyze the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, SME and the Retail Division for consideration and approval by the Area Manager and respective business department heads.
• Frequently assess local market developments to identify opportunities and threats and take proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
• Develop and implement branch specific strategies to realize its business growth objectives.
• Responsible for assisting in terms of developing and implementing effective marketing and advertising strategies.
• Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
• Responsible for the execution of the company’s credit policy at the application stage.
• Perform other ad-hoc business development task assigned by management. Cash and Non-Cash Operations Management
• Supervise all cash operations to ensure strict adherence to vault and cash box policies and procedures.
• Liaise with Finance Department unit to ensure adequate liquidity for cash operations.
• Perform monthly cash-count in vault for the Branch.
• Perform all end -of- day controls in accordance with the relevant policies.
• Perform tasks related to confirmation and approval of specific transactions.

Staff Management and Development

• Directly supervise and manage the work of all staff in the branch.
• Develop a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.)
• Ensure that all staff have the right attitude, skills and knowledge to perform assigned duties.
• Identifying the training needs of staff and liaise with the HR department for the needed capacity building and assist in training new and existing staff.
• Liaise with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
• Coach and develop staff to perform their roles well.
• Build a team of high performing staff.
• Sustain staff motivation and performance.
• Ensure (through communication and good example) that staff live the corporate values always.
• Give regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.
• Take timely and appropriate disciplinary measures in accordance with the HR manual.
• Carry out regular staff appraisals and feedback according to the HR policy.
• Hold regular meetings with staff to update them on institutional developments.
• Responsible for all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets

Customer Care and Relationship Management

• Collaborate with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery.
• Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• Ensure that all staff deliver good quality services to all clients.
• Lead and develop a strong sense of client orientation amongst all staff in the branch.
• Ensure the effective implementation of service recovery initiatives to ensure that clients’ complaints are effectively addressed.
• Effectively segment clients and directly manage key accounts in the portfolio to achieve high client retention levels.

Compliance, Security and Controls

• Ensure that all staff comply with relevant institutional policies, processes and procedures.
• Ensure that staff are well informed and trained to implement policies, processes and procedures.
• Ensure full implementation of all recommendations of audit, compliance and other management reports.

Information Management:

• Ensure timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
• Keep a database (hard and soft copies) of all official communications.
• Coordinate communication between head office and branch.
• Provide management with relevant information on external and internal developments.

Logistics Management, Security and Outlook

• Liaise with relevant departments to ensure that staff have the needed logistics to work.
• Responsible for ensuring the Branch is always kept clean and tidy.
• Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property.
• Supervise the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.
• Responsible for managing key protocols of the branch and ensure strict compliance with all security policies.
• Coordinate the effective utilization of all logistics allocated to the branch.

Reporting:

• Prepare and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management.

Requirements:

Educational requirements:

• A Bachelors’ Degree is required (majoring in Sales or Marketing is an advantage)
• Branch management experience at a financial institution
• Excellent knowledge of IT systems including Microsoft office and e-mail

Skills / Attributes

• Hard working and goal driven;
• Excellent communication skills;
• Excellent sale skills;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.

Only shortlisted applicants will be contacted.

Deadline for submission is 29th March 2024.

Location: Ho