Branch Manager

The Branch Manager will oversee the daily operations of a high-performing medical diagnostics and imaging center, ensuring clinical excellence, operational efficiency, and superior patient experience. This role requires a strategic leader with strong healthcare management skills, financial acumen, and the ability to foster collaboration across clinical and administrative teams.
THE POSITION:
The Branch Manager will primarily be based at the Kumasi site.
The position will report to the General Manager.
KEY RESPONSIBILITIES
OPERATIONS & SERVICE DELIVERY:
• Ensure smooth day-to-day functioning of the centre, including radiology, laboratory, and front office operations
• Monitor patient flow, turnaround times, patient reports delivery, and service quality to meet performance benchmarks
• Implement and enforce SOPs, safety protocols, and regulatory compliance standards
TEAM LEADERSHIP & STAFF MANAGEMENT:
• Lead, mentor, and manage multidisciplinary teams including radiologists, radiographers, sonographers, technicians, and administrative staff
• Conduct regular performance reviews, training sessions, and team building initiatives
• Manage staffing schedules to ensure optimal coverage and service delivery in out-of-service hours and weekends
FINANCIAL & BUSINESS MANAGEMENT:
• Oversee budgeting, cost controls, and revenue generation activities
• Monitor billing, collections, and insurance claims to ensure the financial health of the branch
• Analyse financial reports and KPISs to drive operational improvements
STAKEHOLDER ENGAGEMENT & CUSTOMER EXPERIENCE
• Build and maintain relationships with referring physicians, corporate clients, and healthcare partners
• Address patient feedback and complaints with professionalism and empathy
• Promote the centre’s services through community outreach and marketing initiatives
COMPLIANCE AND QUALITY ASSURANCE:
• Ensure adherence to healthcare regulations, accreditation standards, and internal quality policies
• Lead audits, inspections, and continuous improvement initiatives
• Maintain accurate documentation and reporting for regulatory bodies
SKILLS:
• Substantial experience within customer-facing roles
• Strong customer service orientation
• Good mathematical skills
• Honesty, integrity, and transparency
• Ability to problem solve and prioritize quickly when necessary
• Good written and oral communication
• Excellent attention to detail
• Leadership, financial management, stakeholder engagement, and regulatory compliance
EDUCATION
• Bachelor’s degree holder in healthcare administration, Business, or related field
• Minimum 5 years in healthcare operations, preferred in diagnostics/ imaging or laboratory services.
REMUNERATION:
• Competitive salary and performance incentives
• Professional development and training opportunities
• Supportive work culture focused on excellence and innovation
• Opportunity to share the future of diagnostic healthcare in the region and beyond
Apply through this link:
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