Banqueting Coordinator

Responsibilities:

•  Responds quickly (within 24hrs) and efficiently to all incoming conference and banqueting inquiries by phone and email.
• Follows up on all enquiries, prepare proposals where necessary and facilitate show around of the banqueting facilities to potential clients.
• Coordinate with clients to understand event requirements, including seating arrangements, menus, décor, audiovisual needs, and special requests.
• Ensures that all event cancellations, postponements and amendments are communicated timely to all the relevant departments
• Ensures that the Banqueting diary is updated on a daily basis with particular attention to cancellations, tentative bookings and confirmed bookings in order to avoid losing business and double booking. Avoid confirming to many functions beyond the operational capacity of the banqueting team and the kitchen
• Ensures timely communication of all late bookings. 
• Ensures all banqueting menus and rates are up to date in liaison with the Director of Food & Beverage.
• Ensures that all functions are fully paid up front
• Make after sales calls to clients to ensure that they are satisfied with the services provided and ensures remedial actions are taken where needed with the intention of securing future business in liaison with the Conference and Banqueting Manager.
• Liaise with Food & Beverage, Kitchen, Housekeeping, Engineering, Security, and Front Office to ensure flawless event execution.
• Support the Sales & Marketing team in converting event inquiries into confirmed bookings.
• Maintain accurate records of event bookings, contracts, and client correspondence.
• Closely monitor and ensures that credit is only extended to clients who have current, approved credit facilities with the hotel.

Requirements:

• Degree in Hospitality Management/Degree in Marketing.
• Minimum of 3–5 years’ experience in banqueting, events, or hotel operations.

Skills / Tags:  

• Communication,
• Multi-Tasking, Problem-Solving,
• Customer-Centricity,
• MS-Office Proficiency,
• Attention to Detail,
• Hotel Event Management Proficiency

Salary: Attractive