Job Summary
The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
What you’ll be doing:
- Assist the broader Sales Excellence team and outside sales professionals
- Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
- Perform conflicts checksÂ
- Assist sales with submitting quotes within internal systemÂ
- Coordinate assignments for project managers
- Liaise with the forensics team and submit tickets within internal system
- Prepare litigation profiles for sales
- Assist with billing inquiries/issues
- Prepare and submit simple cost estimates for clientsÂ
- Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
- Create and ensure proper setup of new projects within internal systems
- Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
- Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
- Perform other related duties as assigned
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Bring your passion and together we will shine. Â It would also be great if you have the following:
- BA or BS degree requiredÂ
- Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
- Experience supporting a sales team is a plus but certainly not required
- Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required
- Strong written communication skillsÂ
- Strong verbal communications skills to clearly and succinctly address client needsÂ
- Strong organizational skills
- Strong attention to detail including the ability to thoroughly quality check work product
- Ability to build trusted and lasting relationships with both external and internal customers and peers
- Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
- Demonstrate a consistently high activity level and be extremely self-motivated
- Ability to work independently as well as with a team
- Demonstrate a commitment to exceptional customer service
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