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Associate Sales Support Specialist



IT & Telecoms Confidential
3 weeks ago

Job Summary

The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

What you’ll be doing:

  • Assist the broader Sales Excellence team and outside sales professionals
  • Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
  • Perform conflicts checks 
  • Assist sales with submitting quotes within internal system 
  • Coordinate assignments for project managers
  • Liaise with the forensics team and submit tickets within internal system
  • Prepare litigation profiles for sales
  • Assist with billing inquiries/issues
  • Prepare and submit simple cost estimates for clients 
  • Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
  • Create and ensure proper setup of new projects within internal systems
  • Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
  • Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
  • Perform other related duties as assigned


Bring your passion and together we will shine.   It would also be great if you have the following:

  • BA or BS degree required 
  • Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
  • Experience supporting a sales team is a plus but certainly not required
  • Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required
  • Strong written communication skills 
  • Strong verbal communications skills to clearly and succinctly address client needs 
  • Strong organizational skills
  • Strong attention to detail including the ability to thoroughly quality check work product
  • Ability to build trusted and lasting relationships with both external and internal customers and peers
  • Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
  • Demonstrate a consistently high activity level and be extremely self-motivated
  • Ability to work independently as well as with a team
  • Demonstrate a commitment to exceptional customer service

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