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Associate Renewals Manager

GitLab

Software & Data

IT & Telecoms Confidential
New
3 weeks ago

Job Summary

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

What you’ll be doing:

  • Understand and align customer’s business needs and goals to generate renewal quotes
  • Provide renewals administration support to Renewals Managers, and Account Executives
  • Ensure that renewals are closed on a timely basis
  • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
  • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval


What you'll bring:

  • Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
  • Demonstrated progressive experience with B2B software sales
  • Experience with subscription GTM approaches for customer success management and renewals
  • Effective communicator, strong interpersonal and collaboration skills
  • Motivated, driven and results-oriented
  • Strong negotiation, presentation and closing skills
  • Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
  • You share our values, and work in accordance with those values.

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