Admissions Counselor/ Tele-Sales Representative

Core Responsibilities

Prospective Student Engagement

• Conduct daily outreach to prospective students via phone, WhatsApp, and email to introduce programs and encourage applications.
• Provide clear and compelling information about academic offerings, financial requirements, and enrollment timelines.
• Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.

Application Processing

• Assist applicants in completing required forms and submitting documentation.
• Review application submissions for completeness and flag any missing or unclear information.
• Evaluate initial eligibility criteria and communicate next steps to applicants.

Counseling & Support

• Provide personalized support throughout the admissions journey, addressing individual concerns and guiding applicants step-by-step.
• Clarify academic program structures, enrollment fees, deadlines, and expectations.

Fee & Deposit Collection

• Clearly explain payment procedures for enrollment fees and enrollment deposits.
• Follow up consistently to ensure timely payments.
• Coordinate with the Finance Team to verify payment completion and report any delays or payment-related issues.

Follow-Up & Relationship Management

• Maintain regular, proactive communication with each assigned lead through structured follow-ups.
• Build trust and engagement by offering helpful, responsive, and transparent guidance.
• Use nurturing techniques to improve lead retention and conversion rates.

Data Entry & Reporting

• Accurately record all student interactions, application status updates, and payment confirmations in the CRM system.
• Submit regular reports on lead progress, payment status, and successful enrollments to the Admissions Team Lead.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Business, Communications, Marketing, Education, or related field (preferred but not mandatory)
• Minimum 1–2 years of telesales, call center, or customer service experience (required)
• Previous experience in admissions or educational services is a plus

Skills & Competencies

• Strong verbal communication skills with the ability to handle objections and build rapport over the phone
• Customer-first attitude with a supportive and solution-oriented approach
• Proficient in using CRM tools (e.g., Zoho, Salesforce) and communication platforms (WhatsApp, ManyChat)
• Ability to manage and prioritize multiple leads and follow-ups efficiently
• Highly organized, goal-driven, and attentive to detail

Other Attributes

• Comfortable working in a remote and fast-paced environment
• Able to work flexible hours to support students across different time zones
• Strong ethical standards and respect for student data privacy