Administrative Supervisor

Summary

• We are seeking a highly organized and people-oriented Administrative Supervisor to oversee daily administrative operations, supervise administrative staff, and ensure operational efficiency across departments. This role is responsible for managing personnel, implementing standardized procedures, coordinating cross-departmental communication, and maintaining accurate records. The ideal candidate is a strong leader with excellent problem-solving skills and the ability to act as a bridge between staff and upper management.
  

Key Responsibilities

• Oversee daily duties and assign tasks to administrative personnel.
• Conduct performance analyses and provide constructive feedback to team members.
• Manage personnel issues, including leave requests, attendance tracking, and disciplinary actions.
• Support recruitment efforts by participating in hiring, interviewing, and conducting new employee orientations.
• Address team conflicts promptly and offer guidance for improvement.
• Create, document, and implement standardized operating procedures (SOPs) and workflows to improve efficiency.
• Manage office supply inventory and ensure office equipment is properly maintained.
• Organize and maintain accurate physical and digital records and filing systems.
• Coordinate with other departments (HR, Warehouse, Production, Logistics) to complete projects within budget and timeline.
• Identify operational bottlenecks and recommend process improvements.
• Act as the primary liaison between administrative staff and upper management to ensure smooth communication.
• Prepare and distribute internal communications, memos, and reports.
• Support management with meeting coordination, scheduling, and documentation.
• Ensure company policies and procedures are understood and followed by all administrative staff.
• Handle confidential information with professionalism and discretion.
• Perform other administrative and supervisory tasks as assigned by the Department Manager.
  

Qualification Required & Experience

• Bachelor's degree in Business Administration, Public Administration, Human Resources, or a related field.
• Minimum 4+ years of experience in administration, office management, or supervisory role.
• Proven experience supervising staff and managing personnel issues.
• Strong understanding of office operations, record keeping, and workflow optimization.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and under pressure.
  

Core Competencies

• Leadership and team management
• Performance analysis and feedback delivery
• Process improvement and SOP development
• Inventory and resource management
• Cross-departmental coordination
• Confidentiality and professionalism
• Organizational and time management skills
  

What We Offer

• Competitive salary and benefits
• Accommodation
• Free lunch on working days
• Opportunity for career growth
• Exposure to both operational and strategic administrative management
  

Location: Accra
How To Apply For The Job
Interested internal or external candidates should send their CV and cover letter to:
keda-gh-hrrecruitment@twyfordtile.com
Subject Line: "Administrative Supervisor Application"
Closing Date: 20 May, 2026
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