Account Manager

Responsibilities

• Onboarding new clients and setting up their client area.
• Overseeing content strategy for clients and liaising with our SEO team.
• With Eleven editors, contributing to writer and editor recruitment.
• Managing teams of writers and editors to produce content in line with client expectations, briefs, and other resources.
• Producing article briefs for our writers based on the clients content objectives.
• Ensuring deadlines and expectations are met.
• Using your experience in digital content to bring new and innovative solutions to the client, as it relates to content, workflows, automation, and more.
• Leading video calls with your team and clients.
• Maintaining the highest standards of professionalism, friendliness, and supportiveness when interacting with clients.

Desired Skills, Experience and Qualifications

• Impeccable communication skills.
• Strong understanding of written content, especially blog, thought leadership, and SEO content.
• Experience working in an agency or content environment as an Account Manager, Content Manager, SEO Strategist, etc.
• Experience working closely with, managing, and speaking to clients on video calls or in-person,
• Experience developing content strategy.
• Excellent written and verbal communications and sales skills
• High attention to detail and accuracy of work
• Excellent problem-solving skills and intrinsic motivation
• Willingness to respond positively to constructive feedback
• Strong work ethic and a professional attitude
• Ability to work independently and as part of a team
• Comfortable using collaboration software (i.e., Google Workspace; Slack)