Technical Program Manager (Lead)

Responsibilities

• Core Technical Program Management: You will develop, manage, and deliver complex technology programs across multiple teams in a timely manner, while ensuring they meet Phaidra's high-quality standards This involves ideation and execution of programs, risk assessment and communication -
  • Work with engineering and product leadership to solve key customer problems. Maintain a broad view of the architecture and teams, helping to identify what currently exists and what is lacking in terms of technology, skill sets, headcount and processes.
  • Champion speed over precision: push for iterative development cycles with rapid feedback loops over highly detailed, long running projects. Provide structure to projects with milestones & checkpoints that drive iterative customer value.
  • Proactively identify risks and issues within workstreams, developing contingency plans and solutions to address them.
  • Monitor progress and keep all stakeholders & leadership informed.
  • Understand security & compliance considerations and ensure they are addressed as non-functional requirements.
• Organizational Planning and Execution Management:
  • Own organizational OKR and monthly planning cycles.
  • Monitor and report weekly on organizational operational excellence - including progress on all ongoing projects, on-call and support performance, service SLOs, delivery velocity and release quality.
  • Keep all stakeholders & leadership informed of the progress of all projects and escalate issues that may impact monthly and quarterly deliverables.
  • Own org wide weekly execution reviews and hold teams accountable against goals.
  • Own product and engineering owned newsletter to the company.
• Process Development:
  • Own and drive engineering support processes ensuring adherence to our support SLAs.
  • Be flexible around process, using it as a tool when it makes sense for a team.
  • Drive continuous improvement.
• Scale Engineering Teams: Elevate engineering teams by coaching them in core project management skills, making them self-sufficient for smaller projects spanning 1-2 teams.

Key Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• 7+ years of work experience in a technology company with 4+ years of TPM experience.
• Strong prior experience driving technical software programs from kick-off to delivery, demonstrating critical, analytical and problem-solving thinking and cross-functional leadership.
• Excellent communication and interpersonal skills, with an ability to negotiate and resolve conflict smoothly with or without formal authority.
• Ability to collaborate across time zones by leveraging documentation first and async communication approaches. Prior experience working with distributed teams is a big plus.
• Experience operating autonomously and leading multiple medium to large-scale efforts across diverse teams and functions.
• Share our company values: curiosity, ownership, transparency & directness, outcome-based performance, and customer empathy.