Senior Product Manager - Client Experience

Who We Want

• 5+ years of hands-on Product Management with technical expertise and a deep understanding of marketplace dynamics and financial mechanisms in a SaaS ecosystem. Data should be second nature, and experience in low-code/no code apps is a strong preference.
• AI Training is our fastest growing vertical at the moment, our clients are made up of the biggest players in this space, so strong command of AI/ML concepts and applications is also a strong preference.
• Significant experience in product lifecycle management and working in Agile environment.
• Demonstrated analytical ability, plus conceptual thinking and problem solving skills
• Demonstrated ability to articulate, teach and coach product best practices to any level of product manager
• Strong leadership and organizational abilities
• Great analytical and problem-solving skills.
  
  

The Product Team focuses on: 

• Developing and executing a product roadmap for operations-related products and services based on market analysis and business objectives.
• Collaborating with cross-functional teams (engineering, operations, sales, customer support) to ensure timely delivery of products and services that meet customer needs and business goals.
• Conducting market research and analyzing customer feedback to identify opportunities for product improvement and new product development.
• Developing pricing and packaging strategies for operations-related products and services based on competitive analysis, market research, and business goals.
• Defining and monitoring service level agreements (SLAs) for operations-related products and services to ensure customer satisfaction and retention.
• Identifying and managing risks associated with operations-related products and services, including security, compliance, and data privacy.
• Building and maintaining partnerships with third-party vendors and service providers to enhance the delivery of operations-related products and services.
• Defining and tracking key performance indicators (KPIs) for operations-related products and services and reporting on product performance to key stakeholders.