Or your alerts

Senior Manager, Member Experience Strategy


Product & Project Management

Healthcare GHS Confidential
3 weeks ago

Job Summary

You will play a critical role in shaping Oscar's approach to delivering a frictionless and high-quality experience for the members that we serve. This high-performing and high visibility leader will lead the evolution of Oscars operating model by deriving insights from internal and external research, designing and executing upon strategic projects, and presenting strategic recommendations and scenarios to our executive team.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements


  • Leverage insights to define Oscar's foundational member segmentations and personas
  • Design differentiated member experience strategy and launch necessary operating model
  • Identify and deploy engagement opportunities to drive high value member interactions
  • Lead the design and establishment of operational reporting and insight capabilities to highlight trends, opportunities, and acute pain points
  • Identify and launch insight driven strategic initiatives, from ideation to execution
  • Collaborate deeply with SMEs and functional leaders across the organization
  • Maintain a strong external orientation, leveraging deep healthcare industry and market knowledge, a pulse on healthcare investments and innovation, as well as insights into our competition and our customers' needs to bring together research and strategic decisions in key areas
  • Lead and grow team, coaching team members and driving accountability


  • 6+ years experience in strategic operations capacity in healthcare or consumer focused industry
  • 5+ years of managing a team directly
  • 4+ years project planning and program management experience

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV