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Senior Manager, Member Experience Strategy

Oscar

Product & Project Management

Healthcare GHS Confidential
3 weeks ago

Job Summary

You will play a critical role in shaping Oscar's approach to delivering a frictionless and high-quality experience for the members that we serve. This high-performing and high visibility leader will lead the evolution of Oscars operating model by deriving insights from internal and external research, designing and executing upon strategic projects, and presenting strategic recommendations and scenarios to our executive team.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements

Responsibilities

  • Leverage insights to define Oscar's foundational member segmentations and personas
  • Design differentiated member experience strategy and launch necessary operating model
  • Identify and deploy engagement opportunities to drive high value member interactions
  • Lead the design and establishment of operational reporting and insight capabilities to highlight trends, opportunities, and acute pain points
  • Identify and launch insight driven strategic initiatives, from ideation to execution
  • Collaborate deeply with SMEs and functional leaders across the organization
  • Maintain a strong external orientation, leveraging deep healthcare industry and market knowledge, a pulse on healthcare investments and innovation, as well as insights into our competition and our customers' needs to bring together research and strategic decisions in key areas
  • Lead and grow team, coaching team members and driving accountability


Qualifications

  • 6+ years experience in strategic operations capacity in healthcare or consumer focused industry
  • 5+ years of managing a team directly
  • 4+ years project planning and program management experience

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