Senior Associate, Global Product Operation

What will you be working on?

• Scale, engage, and manage our communities (Telegram, Discord ).
• Build, grow, and manage our Social Media Presence across all Social Channels.
• Generate, edit, publish, and share engaging content daily and work with an in-house graphic designer & media editor for the original text, photos, videos, and news.
• Monitor traffic metrics, community growth, and engagement, and generate weekly and monthly social media reports to measure performance.
• Working with the creative, marketing, and business development team to provide editorial/copywriting support as needed for video reels, webpages, graphics, and any other content that can appear on our video or social platforms.
• Combine a strong analytical sense with a passion for innovation to continue to test, review, and refine new content ideas or social media strategies to increase engagement, growth, and other OKRs.
• Communicate with followers, respond to queries or escalate to key stakeholders in a timely manner, and monitor customer reviews, what users are saying, and brand sentiment.
• Assisting Marketing manager with ideating and executing effective, multi-channel promotions and social media strategies.

What tech stacks/skills will you be using?

• Deep knowledge of Blockchain space, DeFi, and Trading, as well as Discord, Forums, Reddit, Twitter, and Telegram environments, is highly required. Non-negotiable.
• Social Media Manager with at least 1 year of working experience in this space with a proven track record of growth.
• Experience with social media scheduling, analytics, sentiment, and trend-identifying tools.
• Experience developing content for major social media platforms with a natural understanding of the differences between them and what they should be used for.
• Excellent storytelling capabilities.