Salesforce Administrator, GTM Process and Systems

Main responsibilities will be:

• Support global stakeholders and the Revenue Operations team with day-to-day operations, primarily in Salesforce, while working with various stakeholders across our GTM function (e.g. Sales, Expansion, Customer Success, Marketing)

• Manage user administration, assignments, permission, data migrations, and processes in Salesforce and other systems owned by the Revenue Operations team

• Creation and maintenance of documentation for process, procedure, network infrastructure, project planning, and user education

• Manage Jira ticket requests with responses and solutions that meet SLAs set out by the business 

• Perform basic support, troubleshooting, administrative and bulk data upload tasks

• Partner closely with cross-functional teams (e.g. Sales, Growth, Product, Marketing, Customer Success, Finance) on implementing initiatives that drive revenue

Some key qualifications

• 5+ years in revenue operations, sales operations, and business operations function

• 2+ years of Salesforce.com admin experience (Salesforce Admin certification required)

• Experience working in an agile environment with a strong understanding of Jira or other ticketing tools

• Demonstrated skills with process builder, sharing rules, workflow, formulas, and custom report and dashboard building

• Understanding of general SaaS operations, best practices, and industry standards

• Experience working on a global team 

• Excellent communication skills with the ability to translate technical requirements to key stakeholders

• Experience administering additional sales tools (Outreach, Chilipiper, Hubspot, Gong, Apollo, Zapier, Cognism, etc.)