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Relationship Officer

A Reputable Financial Institution

Customer Service & Support

3 weeks ago

Job Summary

A Multinational Financial Institution seeks the services of a Relationship Officer for their office in Sunyani.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

General Description:

Sales and Business Growth

  • Responsible for ensuring the achievement of monthly IVEST and CASA Target of the branch.
  • Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the IVEST and CASA product.
  • Responsible for coordinating marketing related activations for the IVEST and CASA product at the branch.
  • Responsible for client acquisition drives for the IVEST and CASA.
  • Responsible for client retention strategy of the IVEST and CASA portfolio.
  • Responsible for maintaining IVEST and CASA portfolio growth.

Customer Care and Relationship Management

  • Responsible for ensuring the maintenance of excellent relationships between the Branch and its clients.
  • Responsible for ensuring delivery of good quality services to all clients.
  • Responsible for IVEST related queries by customers and potential customers.
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.


  • Responsible for weekly reporting on progress and performance to Branch Manager and Investment Manager.
  • Responsible for any other task(s) that Management may assign.


  • A bachelor’s Degree (Marketing, Economics or Business preferred)
  • Excellent knowledge of the Ghanaian small business climate and preferences
  • Minimum three (3) years’ experience in sales management role.

Skills / Attributes:

  • Hard working and analytical;
  • Self-starter;
  • Excellent communication and interpersonal skills;
  • Sales target driven and good sales skills
  • Team spirit is essential

Kindly Note: Interested applicants should send CVs to humancapitalrecruitments24@gmail.com.

Only shortlisted applicants will be contacted.

Deadline for submission is 20th February 2024.

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