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4 days ago

Job Summary

We'd love to connect with you if you're skilled in gathering information through research, hands-on product use, and customer interviews for selected projects.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities:

  • Content Creation: Develop and maintain clear, concise, and compelling UX copy for interactive interfaces, including buttons, tooltips, error messages, and many other UI elements.

  • Collaboration: Collaborate with product managers, strategists, marketing teams, engineers, and researchers to ensure all content meets both business objectives and users' needs.

  • Research: Participate in user research and usability testing to understand user behaviors and needs, integrating insights into content strategies for the product team.

  • Content Strategy: Define a content strategy that aligns with the organization's goals, focusing on optimizing user engagement and facilitating ease of use.

  • Style Guides: Create and maintain a UX writing style guide in line with the organization’s brand voice, ensuring consistency across all platforms and touchpoints.

  • Editing and Proofreading: Ensure all UX content is free of errors, is user-friendly, and aligns with UX copy best practices where applicable.

  • Feedback Integration: Regularly update and refine content based on analytics and user feedback to improve functionality and user satisfaction.


Qualifications & Experience:

  • Experience: 3+ years as a UX writer, content strategist, or similar role in a tech or nonprofit environment, accompanied by a portfolio showcasing a range of UX writing. Experience with SaaS platforms is highly advantageous.

  • Educational Background: Bachelor's degree in English, UX Design, Journalism, Communications, Human-Computer Interaction, or a related field.

  • User-Centered UX Writing: Strong understanding of UX principles, user-centered design processes, interactions, and accessibility standards.

  • Strong Writing Skills: A keen eye for grammar and a deep respect for content style, voice, and tone. Passion for solving complicated problems and making things simple.

  • Teamwork: Experience working with designers, engineers, and product managers.

  • Analytical Skills: Ability to use data from usability tests and user feedback to guide content decisions and improve user experiences.

  • Curiosity: Eager to learn the product area inside and out and demonstrate how content recommendations fit with the product.

  • Remote Environment: Comfortable working in a fast-paced, remote environment.

  • Communication Skills: Excellent writing, editing, and proofreading skills with an ability to create persuasive and clear content suited for diverse audiences.


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