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Product Manager, Service Operations

Oscar

Product & Project Management

Healthcare GHS Confidential
3 weeks ago

Job Summary

As a Product Manager, Service Operations, you will drive and manage the products we produce to support our Service Operations teams. You will be a quick learner, able to learn and understand many complex domains like claims and payments.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities

  • Define and execute on the vision, strategy, and roadmap for product investments that power platforms
  • Define OKRs and KPIs to measure business and operational impacts, and relentlessly identify improvements
  • Collaborate with engineers, product managers, and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals
  • Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights
  • Problem solve issues across teams to quickly diagnose root cause and move to resolution factoring in trade-offs on speed, scalability and quality
  • Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, and risk identification
  • Compliance with all applicable laws and regulations
  • Other duties as assigned


Qualifications

  • 4+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
  • 2+ years of experience in driving rigorous prioritization processes.
  • 2+ years of experience with tech systems and understand basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL.

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