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Manager, CRM Systems & SFDC Architect



IT & Telecoms GHS Confidential
2 weeks ago

Job Summary

The Manager, CRM Systems & SFDC Architect reports to the Director, CRM Systems and leads a team of highly-collaborative and results-oriented teams tasked with delivering global, high value Enterprise applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors and to anticipate the needs of the business and scale the team to stay ahead of the curve. This role involves defining the business and technology architectures, guiding large project deliveries, and ensuring the successful integration of Salesforce within our organization. The ideal candidate would have a profound knowledge of top of the funnel Marketing Technology, CPQ, CLM, License Management, Billing, and ERP, best practices in engineering, and enterprise architecture standards complemented by robust leadership and communication abilities.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

What You’ll Do:

  • Strategic Alignment & Regulatory Adherence: Guarantee adherence to all governing regulations, organizational policies, and procedural guidelines like FEDRamp, GDPR, SOX etc.
  • Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput
  • Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement

What you’ll bring:

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline. A Master’s degree is advantageous.
  • 5-7 years of experience implementing, configuring, customizing and integrating SaaS software for Lead to Cash Eg: Salesforce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Xactly etc.

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