Job Summary
If you're eager to advance our mission to make health the focus of healthcare, come join us!
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Primary Responsibilities
Run the full Scribe customer lifecycle from end to end for our free users.
Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
Manage customer relationships and own the delivery exceptional experience for every customer.
Demo Free version of product to customers.
Breakdown hairy, challenging business problems
Own execution and outcomes
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems
Key Qualifications
Run Cold outreach with customers via phone / demo call.
Be able to determine territories that have large private practices as a customer base. Visiting customers in the field to activate Scribe in person.
Experience in conducting customer onboarding calls for new user setup.
Running business reviews / check ins to monitor usage metrics.
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
Who You Are
1-2 years experience in Sales, Account Managment, Customer Success or Operations at a fast-paced SaaS tech company (Ideally working on a "freemium product")
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
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