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Field Development Representatives, Scribe



IT & Telecoms GHS Confidential
1 week ago

Job Summary

If you're eager to advance our mission to make health the focus of healthcare, come join us!

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Primary Responsibilities

  • Run the full Scribe customer lifecycle from end to end for our free users.

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

  • Manage customer relationships and own the delivery exceptional experience for every customer.

  • Demo Free version of product to customers.

  • Breakdown hairy, challenging business problems

  • Own execution and outcomes

  • Drive operational metrics (process throughput, defect rate, etc.)

  • Understand the business in-and-out to be proactive about solving emerging problems

Key Qualifications

  • Run Cold outreach with customers via phone / demo call.

  • Be able to determine territories that have large private practices as a customer base. Visiting customers in the field to activate Scribe in person.

  • Experience in conducting customer onboarding calls for new user setup.

  • Running business reviews / check ins to monitor usage metrics.

  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

    Who You Are

    • 1-2 years experience in Sales, Account Managment, Customer Success or Operations at a fast-paced SaaS tech company (Ideally working on a "freemium product")

    • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

    • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

    • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

    • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

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