Customer Support Specialist

apply using done: https://apply.workatdaakye.com/recruitment-tech-support-page

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Koforidua. The role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through excellent support. Responsibilities include providing technical support, handling customer feedback, and collaborating with internal teams to address client needs. The specialist will also perform analysis to identify common issues and work on improving the overall customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction experience
• Excellent Interpersonal Skills for effective communication and relationship building with customers
• Proficiency in Technical Support and troubleshooting
• Solid Analytical Skills to assess problems and provide efficient solutions
• Ability to work in a team-oriented environment
• Proactive problem-solving skills and attention to detail
• Prior experience in customer service roles is an advantage
• Bachelor's degree in Business, Communications, or a related field is preferred

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