W
New
1 week ago
Job Summary
We are seeking a highly skilled Curriculum Manager to join our Customer Education team. The ideal candidate will be passionate about leading teams to empower users through education, possess a strong background in curriculum development, and have experience with customer and partner education for enterprise SaaS. As the Curriculum Manager, you will play a pivotal role in defining the curriculum roadmap, and managing the team to create and deliver educational programs tailored to our diverse user base.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
Responsibilities
As a Certifications Program Manager, you’ll:Â
- Develop and implement strategies for customer and partner certification programs.
- Oversee the entire certification process, from the initial job task analysis to blueprint, item writing, analysis, and exam publishing and delivery.Â
- Establish certification requirements, guidelines, and procedures in alignment with organizational objectives, as well as ensuring certifications are valid and legally defensible. Work closely with stakeholders, subject-matter experts, curriculum designers, and instructors to ensure alignment with job roles and certification requirements.
- Develop and implement robust processes to accurately measure certification content quality, using industry standard psychometrics.
- Continuously optimize certification processes to enhance candidate satisfaction and address challenges promptly.
- Use data-driven insights to drive continuous improvement in the certification process.
- Collaborate on external certification and badging vendors including RFPs, SOWs, budget, and onboarding.
About youÂ
You’ll thrive as a Certification Program Manager if you have:
- Proven experience in certification program management, instructional design, or project management, preferably customer or partner-facing.
- Understanding of certification processes, standards, and compliance requirements.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
- Detail-oriented with strong organizational and project management abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated ability to deliver results on time and within budget
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