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2 weeks ago

Job Summary

As a Car Aftersales Supervisor, your primary responsibility is to oversee and manage all aspects of the aftersales service department within a car dealership center. Your role involves ensuring that customers receive top-quality service and support for their vehicles after purchase, fostering customer satisfaction and loyalty.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities/ Requirements:

  • Team Management: You'll lead a team of aftersales service advisors, technicians, and support staff, ensuring they are properly trained, motivated, and equipped to deliver exceptional service to customers.
  • Customer Service: Your main focus is on maintaining high levels of customer satisfaction. You'll handle escalated customer concerns, ensuring swift resolution and maintaining positive relationships with clients.
  • Workflow Coordination: You'll oversee the scheduling of service appointments, ensuring efficient use of resources and timely completion of vehicle repairs and maintenance tasks.
  • Quality Assurance: Ensure that all repair and maintenance work meets quality standards set by the dealership or manufacturer. Conduct regular inspections to maintain service quality and safety standards. Inventory Management: Supervise parts and inventory management, ensuring adequate stock levels to support service operations while minimizing excess inventory and associated costs.
  • Budgeting and Financial Management: Assist in the development of departmental budgets and goals. Monitor expenses and revenues, identifying areas for cost savings and revenue generation.
  • Training and Development: Implement training programs to keep service staff updated on the latest automotive technologies, service procedures, and customer service best practices.
  • Compliance and Safety: Ensure that the service department operates in compliance with all relevant regulations and safety standards. Keep abreast of changes in automotive regulations and implement necessary adjustments.
  • Performance Tracking and Reporting: Regularly track and analyze key performance metrics, such as customer satisfaction scores, service efficiency, and profitability. Prepare reports for management review and use data to identify areas for improvement.
  • Promotion and Sales Support: Work closely with the sales team to promote aftersales services and maintenance packages to customers. Support sales efforts by providing technical expertise and assistance during vehicle demonstrations and test drives.
  • Relationship Management: Develop and maintain strong relationships with vehicle manufacturers, suppliers, and other industry partners to ensure access to the latest technical information, parts, and support services.
  • Continuous Improvement: Proactively identify opportunities for process improvement and customer service enhancement within the aftersales department. Implement initiatives to streamline operations and enhance overall service quality.






Salary Range: Attractive

Employment Type: Full Time

Location: Accra

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