Work at Home Customer Centre / Secretary / Support

Job Summary

Responds to telephone inquiries from providers. Verifies online adjudication systems. Makes suggestions for ways of improving workflows and processes. Records and forwards feedback to the appropriate Manager. Supports various projects and analyses using Excel, Word, and other computer software. Logs details of calls. Assists with other duties as

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

COMPETENCIES:

  • Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
  • Works effectively with people, maintaining a pleasant telephone manner.
  • Thrives in a busy environment.
  • Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.
  • Assumes ownership of the position and accountability for information relayed to providers.
  • Demonstrates advanced customer service skills on a daily basis.


WHAT YOU WILL HAVE:

  • Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) is required.
  • Preference will be given to individuals with proven customer service experience either in person or over the phone contact. A true commitment to a career as a call centre representative is an absolute must.
  • We are an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.
  • We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

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