Job Summary

Ensure that all guests are served to the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves food and beverages to Customers as per the Restaurants standards in a friendly and timely manner

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Mid level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Responsibilities: 

  • Greets Customers and presents them with the menu.
  • Inform Customers about the special items for the day and menu changes if any.
  • Suggest food and beverages to the Customers and also try to upsell.
  • Take food and beverage orders from the Customer to the various outlets.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the Customer while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
  • Communicate to the Customer and provide assistance with their queries.
  • Coordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and Customer satisfaction.
  • Serve food and beverage to the Customer as per the course of order.
  • Observe Customer and ensure their satisfaction with the food and service.
  • Promptly respond to the Customer with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Prepare mixed drinks for service to your customers table.
  • Properly open and pour wine at the tableside.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the restaurant.
  • Must have some familiarity with basic cooking skills.

 

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