- Minimum Qualification :
Job Description/Requirements
Application Deadline: 21 February 2025
Department: Human Resources & Training
Location: Ghana - Accra
Description
The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The overall scope of a Hotel Training Coordinator is to support the Training Manager to deliver the above mission statement while preparing and developing themselves for a future training leadership or operational role.
Key Responsibilities
- Map out annual training plans for management, HR, customer support and more
- Design and develop training programs (outsourced and/or in-house)
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
- Market available training to employees and provide necessary information about sessions
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Design, prepare and order educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainers and trainees after each educational session
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain updated curriculum database and training records
- Support the Training Manager in establishing a training network according to Kempinski standard.
- Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
- Implement training marketing strategy as defined by the Training Manager
- Support Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
- Identify potential training talent and propose & foster Master Trainer candidates.
- Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
- Lead by example and promote Kempinski's core values.
- Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).
- Promote and implement Kempinski Corporate Training policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.
Skills, Knowledge & Expertise
- BSc degree in Education, Training, HR or related field
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and implementation
- Adequate knowledge of learning management systems and web delivery tools
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- Experience with e-learning platforms
- Proficient in Microsoft Office
- Advanced organizational skills with the ability to handle multiple assignments
- Strong communication skills
- Customer service skills
Notice
We would like to formally notify you that Kempinski Hotel Gold Coast City does not request or impose any fees or charges from prospective candidates for the consideration of their candidacy or at any stage of the recruitment process. It is imperative for individuals seeking employment with us to exercise caution and refrain from placing trust in any agency or individual who claims to represent us and demands fees for facilitating or securing employment opportunities. Your understanding and cooperation in this matter are greatly appreciated. Thank you.
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