A Reputable Company has been protecting the future of Ghanaian families since 2010, with over 2.5M lives insured by our policies in 2020. With over 60,000 claims paid so far and over 10,000 consultations provided every month, we take pride in being a company that puts customers at the center and returns value to our customers.
You will be joining our team of passionate Telesales agents in Accra. You will be part of a team of 20 fellow telesales agents reporting to a Team Supervisor. Your role will be to educate potential customers to the benefits of our policies, and by so doing meet your sales targets and quality standards.
Specific Duties and Responsibilities:
- Call potential customers from our call-center system to offer our insurance policies and telemedicine services.
- Meet sales KPIs as communicated at the start of sales month
- Follow the Quality guidelines provided by the Quality & Training team and receive Quality Improvement coaching to ensure you provide a high level of education and satisfaction to customers
- Provide basic customer service when required and direct insurance customers who want to change their customer details or make a claim to the Customer Service Team
- Provide feedback to your Line Manager on customer objection and complaints, and participate in brainstorming sessions to ensure we continuously improve our products and services
Capabilities and skills:
- Excellent communication skills
- Fluency in both English and Twi is a must, fluency in another Ghanaian language is a plus.
- You have a strong sales acumen and convincing skills, you are able to communicate to customers, handle objections and close deals
- You are self-motivated, set yourself goals and achieve them
- You have a strong team spirit, collaborate with your team members and make suggestions on how to continuously improve our services
- Tertiary Diploma, HND and Degree
- Candidate must have done his/her National Service.
How to apply
Email your Curriculum Vitae (preferable with 1 recent reference) and motivation letter to email@example.com and firstname.lastname@example.org