1 month ago

Job Summary

We are looking for a program manager in a part-time (50%) capacity who can drive these integrations forward.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:5 years

Job Description/Requirements

In this role you will:

  • When a helpline adopts Aselo as its new contact center platform, drive integration of voice and SMS as part of a successful launch. Coordinate with Aselo staff, local telecoms, the helpline, and technical experts to ensure a smooth transition.
  • Where needed, find and manage regional technical experts to carry out implementations. We expect to have implementations on six continents in 2023.
  • Oversee the ongoing maintenance and success of these implementations once helplines are live, and build a scalable process for handling accelerating growth.

You could be a great candidate for this role if you:

  • Have project management experience with VoIP integrations, especially Bring Your Own Carrier (BYOC) integrations using SIP, preferably with some of that experience outside North America and Europe
  • Have sufficient technical knowledge about VoIP technologies such as Asterisk, Kamailio, SBCs and SIP trunking to work effectively with engineers and technical experts
  • Are highly organized and capable of managing multiple simultaneous projects
  • Possess organizational savvy: the ability to get things done working with multiple parties in complex organizations
  • Align with the Tech Matters values of Impact, Empathy, and Collaboration and its social impact mission

It would be great, but not necessary, if you:

  • Have experience specifically working with Twilio products and/or Amazon Web Services (Aselo runs on top of these services)
  • Have experience setting up VoIP technologies in more than one region of the world
  • Speak one or more major languages in addition to English

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