Telecom Program Manager

In this role you will:

• When a helpline adopts Aselo as its new contact center platform, drive integration of voice and SMS as part of a successful launch. Coordinate with Aselo staff, local telecoms, the helpline, and technical experts to ensure a smooth transition.
• Where needed, find and manage regional technical experts to carry out implementations. We expect to have implementations on six continents in 2023.
• Oversee the ongoing maintenance and success of these implementations once helplines are live, and build a scalable process for handling accelerating growth.

You could be a great candidate for this role if you:

• Have project management experience with VoIP integrations, especially Bring Your Own Carrier (BYOC) integrations using SIP, preferably with some of that experience outside North America and Europe
• Have sufficient technical knowledge about VoIP technologies such as Asterisk, Kamailio, SBCs and SIP trunking to work effectively with engineers and technical experts
• Are highly organized and capable of managing multiple simultaneous projects
• Possess organizational savvy: the ability to get things done working with multiple parties in complex organizations
• Align with the Tech Matters values of Impact, Empathy, and Collaboration and its social impact mission

It would be great, but not necessary, if you:

• Have experience specifically working with Twilio products and/or Amazon Web Services (Aselo runs on top of these services)
• Have experience setting up VoIP technologies in more than one region of the world
• Speak one or more major languages in addition to English