4 weeks ago

Job Summary

The Technical Support Engineer II will be responsible for managing and resolving challenging issues for Planet customers, partners, and field teams. This includes developing subject matter expertise within the technical support department and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of the Planet platform, API’s and internal applications. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. You will build strong relationships with customer engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Impact You’ll Own

  • Provide technical support to Planet customers, partners, and field teams via email, phone, chat, or in person (as necessary)
  • Meet/exceed key performance indicators to drive quality and overall customer experience
  • Build strong relationships with partner teams including engineering, Customer Success, sales, and product management
  • Troubleshoot technically complex issues and understand how those issues impact the customers business priorities in order to develop solutions
  • Disposition and prioritization of product bugs and enhancement requests to the appropriate organization
  • Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products and services


What You Bring

  • Advanced English language
  • 2+ years experience working as a technical support engineer in a customer facing role
  • 2+ years experience in troubleshooting complex technical issues with the ability to understand how those issues impact the customers business priorities
  • 2+ years experience in problem recreation and root cause analysis
  • Familiarity with one (or more) scripting languages: JavaScript, Python, Perl
  • Familiarity with GIS applications (ESRI, QGIS)
  • Familiarity with geo-spatial data, satellite imagery, and remote sensing
  • Familiarity with API development
  • Familiarity with relational databases (e.g. MySQL, Oracle)
  • Working knowledge of the components in a web applications stack
  • Experience with Zendesk, JIRA, or comparable ticketing systems
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
  • Proven ability to maintain a professional demeanor when handling complex user issues
  • Ability to work independently, as well as contributing as a team player
  • Ability to multitask and prioritize workload
  • Willingness to travel as necessary to client sites
  • Participate in scheduled weekend on-call support as needed
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience


What Makes You Stand Out

  • Customer focused mentality
  • Problem solver
  • Team player
  • Proactive
  • Curious
  • Great communicator
  • Great collaborator
  • Ability to excel under stress
  • Ability organize complex issues and situations

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

2 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

2 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

2 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman