Technical Support Engineer III

What You’ll Do:

• Debugging code and helping customers solve complex problems with Python and Conda ecosystems

• Working in a ticket queue with SLAs

• Influence future product development cycles based on customer issue trends 

• Cross-departmental collaboration with custom services, integration, and product

• Participating in the on-call rotation for urgent customer issues

• Listening to and being empathetic to customer’s needs

• Identify and create documentation to enhance the customer experience

• Participating in Community Forums and other cross-functional projects guided by career development discussions with your manager

• We are looking for candidates who can work either 9:00 AM - 6:00 PM, 10:00 AM - 7:00 PM, or 11:00 AM - 8:00 PM CST. The position includes participation in an on-call rotation, which runs from Wednesday to Wednesday each week. This rotation is shared among the Support and Implementation teams to provide support for our Workbench customers.

What You Need:

• 3-5 years of experience in a similar role

• Linux command line and system administration experience

• Basic networking understanding

• Cloud (AWS, Google, Azure) and VM infrastructure experience

• Docker experience and knowledge of Kubernetes 

• Persistent drive to improve workflows and make things better

• Tenacity to troubleshoot complex problems

• Strong customer communication skills

• Passionate about creating positive customer outcomes

• Python debugging experience

• Experience with conda installations

• Basic scripting language experience

• Team attitude: “I am not done, until WE are done”