T
3 months ago
Job Summary
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
What you will be doing:
- Creating and debugging custom javascript snippets for clients
- Troubleshooting simple to complex system setups across various platforms
- Help guide users and clients alike with the technical intricacies of our platform
- Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
- Taking ownership of escalations and highly technical problem solving.
- Working with clients to help solve their technical issues
What you’ll bring to the table:
- Proven experience in technical support, product support, and/or software engineering capacity
- Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
- Basic to intermediate Javascript experience is required
- Strong problem-solving and analytical abilities
- Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
- Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
- Strong communication skills to explain potentially complex situations to team members and clients
- Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
- Basic to intermediate knowledge/experience in Digital Advertising is a plus
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