Remote Jobs

Technical Consultant, Professional Services

Remote Jobs

Consulting & Strategy

IT & Telecoms Confidential
New
3 weeks ago

Job Summary

We are looking for Consultant with expertise in Asset and Security Management solutions will help Absolute customers in the successful deployment, configuration, integration and use of Absolute products.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Key Responsibilities:

Assisting with Absolute customer projects, performing the following kinds of technical tasks:

  • Installation and configuration of customer Absolute SaaS deployments
  • Troubleshooting of endpoint agents, ensuring software activation and connectivity
  • Full endpoint lifecycle workflow consulting from endpoint imaging through disposal
  • Work closely with customer IT and security operations teams to ensure successful use and broad adoption of the Absolute solution
  • Assist customer teams through periodic staff training and capability reviews
  • Work closely with sales, product development and technical support to communicate and escalate issues to ensure timely resolution and customer satisfaction.


Additional responsibilities:

  • Project management of customer change control initiatives related to Absolute
  • Project quality assurance, status review and time reporting
  • Advise customers on Absolute best practices and feature usage, approaches and technical tasks
  • Developing and delivering customer, partner and internal training, and materials development


Contributing to Absolute’s corporate knowledge and best practices by:

  • Working closely with technical support and product teams to ensure issues and enhancement requests are tracked and resolved
  • Helping to capture best practices, either in Professional Services documents, Technical Support knowledge base items or shared materials
  • Helping to develop best practices and documentation, whether procedural (e.g. Asset Management) or technical (e.g. installation) providing content to the documentation team
  • Consulting with customers on IT practices as part of an Absolute PS project.


Assisting PS management with internal activities or programs, such as:

  • Delivery templates and work breakdown structure (WBS) development
  • Intellectual property development
  • Scope estimation for custom projects
  • Project solution architecture documentation.


Education / Qualification Expected:

Experience

  • Experience with Absolute’s SaaS solutions preferred, but other technical solution support considered
  • Prior technical account management or professional services delivery required
  • Experience with software deployment technologies, networks and databases required
  • IT change management, security operations and asset management experience preferred
  • Customer-facing consulting experience is highly preferred.


Knowledge and Skills

  • Prior experience in the installation and operation of Absolute’ technology preferred (will be trained) or other industry leading endpoint agent
  • General IT management experience in Windows, Active Directory, macOS and related platforms required
  • PowerShell scripting a plus
  • Familiarity with software development
  • Experience with IT services, service management and project lifecycle
  • Experience with IT security standards around SIEM, SSO and ServiceNow/Helpdesk systems highly desired.


Other

  • Fluent in English, other languages a plus
  • Excellent customer-facing skills required
  • Ability to travel up to 25% of time post COVID-19


Education

  • Formal technical training expected, especially in areas of endpoint, network, and security administration
  • BS Engineering, computer science or technology highly desired
  • University degree or equivalent experience required.


Desired Certifications

  • CISSP, CEH, CISM, Security+
  • General IT related certifications: CompTIA, MCA, MTA, MCSC


Location

  • Japan or Australia preferred, other locations in EMEA (Netherlands, United Kingdom, Germany, France)
  • Remote position with regional travel

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