We are looking for exceptional Team Leaders to join our exciting projects in Accra, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:2 years
As a Team Leader in our project, you will:
- Ensure a high level of customer satisfaction to acquire comprehensive knowledge and continuously develop it
- Supervise multichannel interactions (voice, back-office, fax, and chat) to ensure a consistent customer experience
- Motivate the team to achieve targets and KPIs
- Communicate feedback, ideas, suggestions, and performance reviews to your team
- Liaise with Project Managers, Operations, and Sales to ensure superb Client relationships
- Contribute to creating brand engagement for our Client
- Grow with the team, encourage personal development to maximize team potential and share achievements together
- Are native or proficient in English
- Have 2 years of people management experience
- Focus on proactivity and career development – for both you and your team
It would be a plus if you :
- Have previous experience in Customer Service Management or a track record in telecommunications
- Know how to work with helpdesk tools
- Have familiarity with network applications, Internet content, error detection, and troubleshooting
- Share our values of commitment, unity, integrity, recognition, and WOW
What we offer you :
- We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialized courses to quickly climb the professional ladder.
- Interactive onboarding and training sessions with international colleagues from all over the world.
- Competitive salary in line with industry standards
- A fast-paced environment with a global network of leaders, disruptors, and doers
- Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
- Brand-new beautiful office space in the heart of Accra
- Friendly and down to earth culture with fun team building activities
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