New
3 weeks ago

Job Summary

We are looking for exceptional Team Leaders to join our exciting projects in Accra, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

As a Team Leader in our project, you will:

  • Ensure a high level of customer satisfaction to acquire comprehensive knowledge and continuously develop it
  • Supervise multichannel interactions (voice, back-office, fax, and chat) to ensure a consistent customer experience
  • Motivate the team to achieve targets and KPIs
  • Communicate feedback, ideas, suggestions, and performance reviews to your team
  • Liaise with Project Managers, Operations, and Sales to ensure superb Client relationships
  • Contribute to creating brand engagement for our Client
  • Grow with the team, encourage personal development to maximize team potential and share achievements together 


Requirements:

  • Are native or proficient in English
  • Have 2 years of people management experience
  • Focus on proactivity and career development – for both you and your team


It would be a plus if you :

  • Have previous experience in Customer Service Management or a track record in telecommunications
  • Know how to work with helpdesk tools
  • Have familiarity with network applications, Internet content, error detection, and troubleshooting
  • Share our values of commitment, unity, integrity, recognition, and WOW


What we offer you :

  • We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialized courses to quickly climb the professional ladder.
  • Interactive onboarding and training sessions with international colleagues from all over the world.
  • Competitive salary in line with industry standards
  • A fast-paced environment with a global network of leaders, disruptors, and doers 
  • Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
  • Brand-new beautiful office space in the heart of Accra
  • Friendly and down to earth culture with fun team building activities

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