2 months ago

Job Summary

As a Systems Analyst, you’ll join the Intelligence Services Operations team to enable scale and efficiency of internal and client engagement processes within Intelligence Services and across the entire organization. As the technical owner and expert for our customer success platform and its connections.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:2 years

Job Description/Requirements

You are a:

  • Expert in technical administration
  • Problem solver for automating and resolving recurrent issues and tasks
  • Forward-thinker for matching an array of technical (and technology) solutions to match the team’s workflow requirements
  • Overall skilled in technological best practices of customer success teams

What you’ll do as a Systems Analyst:

  • Manage the data architecture of the Customer Success CRM and its multiple integrations
  • Own the technical scoping/administration of cross-functional business processes within the CRM
  • Collaborate with other operations leaders to drive alignment of interdependent systems
  • Manage a robust project schedule complete with planned changes/improvements and ad hoc requests
  • Regularly audit systems for performance and make recommendations to optimize our configuration
  • Serve as systems subject matter expert and train other admins on the team
  • Manage end user education and enablement on important workflows/features/updates
  • Manage robust feedback loop to inform system improvement and architecture direction
  • Recommend and assess expansion/replacement of tools in use by the team


What you bring as a Systems Analyst:

  • 2 - 5 years of experience as a Gainsight/Salesforce administrator, Systems Analyst or similar role
  • Working knowledge of Salesforce, SQL, Tableau/Domo, and project management software (JIRA, Asana)
  • Experience supporting a global customer success team
  • Experience working in an agile environment
  • Highly organized, detail-oriented, and able to manage multiple projects
  • Strong communication and time management skills
  • Team player and self-starter with great interpersonal skills and a solution-oriented attitude
  • Willingness to learn new tools, processes, and functions
  • Bonus: Gainsight NXT Certified Administrator or Salesforce Certified Administrator


Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

loading...

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman