2 months ago

Job Summary

We're looking for a Support Systems Engineer to join the Support Operations team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs. As a Support Systems Engineer, you’ll build tools and systems that empower your teammates to provide an excellent support experience to Zapier’s customers. You’ll work with partners throughout the company and design, build, ship, and maintain the tools, systems, and apps that enable our Support organization to act nimbly and with confidence. If you’re interested in joining a new and growing engineering team at a fast-growing and profitable company, then read on... Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Things You’ll Do

  • Develop and maintain tools, apps, and systems that empower our team to provide an excellent support experience to our customers
  • Help develop code standards and best practices within the Support Systems Engineering team through frequent code reviews, sharing knowledge, and documenting how we work best
  • Monitor our tools and services for reliability and respond to bugs and feature requests from our Support colleagues
  • Serve as a technical expert within the Support Operations team to help determine team-wide priorities and levels of effort
  • Refine and optimize how we work by participating in sprint planning, backlog grooming, and retrospective sessions
  • Mentor aspiring engineers and first-time developers from throughout the company on technical and collaborative skills
  • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

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