Job Summary

The successful candidate will provide leadership and support towards the delivery of the Company's Ghana operations.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

This role includes the Company's

• Retail footprint of service centers nation-wide,

• Warehouse and associated logistics services

• Its’ on-the-ground marketing activities.

The Role holder will need to be flexible and adaptable. We are not looking for expert knowledge in any of the fields– rather, we are looking for an excellent operator with a strong track record in execution of business activities.


Responsibilities:

  • Field Operations: Guide and support the Field Operations Manager to provide excellent customer service across M-KOPA’s nation-wide footprint of service centers and depots. Coordination with OEM partners (Samsung, HMD) to drive performance of third-party phone servicing. Support the management of M-KOPA’s 50+ field technicians.
  • Logistics:Guide and support the Logistics Officer in managing the warehouse team to provide excellent support to the business such that stocks are received, processed, and dispatched within SLAs.
  • Fraud: Manage the strategic direction, policies and processes, analytical prioritization, and operational execution regarding all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services.
  • Marketing: Liaise with Marketing Director and local marketing team to execute on below-the-line and above-the-line marketing in Ghana. Support the sales team by providing the salesforce with the tools that they need


Experience, Skills, and Competencies:

  • Diploma /Higher Diploma holder in mechanical/automotive engineering added advantage
  • Valid driver’s license with clean driving record with sound knowledge of road safety regulations
  • 3 years’ experience in a busy organization,
  • Working knowledge of local roads and routes with the ability to utilize maps, GPS systems, and car manuals.
  • Effective communication skills. Punctual and reliable.


Compensation:

  • Competitive package covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

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A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
A Reputable Company
Accra & Tema Region
| Full Time |
Confidential
Accra & Tema Region
| Full Time |
GHS 1,200 - 1,500
Accra & Tema Region
| Full Time |
Confidential