Customer Service ( Statistics Background )

Anonymous Employer

Job Summary

interpret data and communicate results to clients, often with the aid of mathematical techniques and software

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • consulting with clients and agreeing what data to collect and how it should be gathered - taking into account any ethical and legislative considerations
  • designing experiments, trials or surveys to produce the required data
  • collecting and analysing the data
  • interpreting the data and making sure that the right decisions are made based on the results
  • monitoring data collected throughout its shelf life
  • presenting results to others, such as senior managers, regulatory authorities and clients
  • advising policymakers on key decisions based on result
  • Listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Take orders, determine charges, and oversee billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help

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