SSA Service Delivery Technical Manager - Completions and Well Intervention at Baker Hughes

Do you enjoy being part of team that provides high-quality project delivery for our customers?



Are you passionate about building relationships and ensuring customer success?



Join our innovating delivery team



We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We provide cutting-edge tools and technologies for the use in downhole drilling activities.



Partner with the best



The Service Delivery Technical Manager will work to ensure flawless execution by leading a team focused on technical job planning, job optimization and on-demand support. This position is accountable for the service delivery performance for the assigned region and product portfolio as well as driving service delivery productivity. The position works in close collaboration with the various Service Delivery Managers within the region to drive consistency and execution excellence, while maximizing the revenue, cost and cash collection



In this role, you will be responsible for:









Being accountable for product line service delivery performance within the region

Ensuring all activities are carried out in line with our non-negotiables and cultural pillars

Working closely with the Service Delivery Managers to understand activity forecast and verify appropriate resource mix to enable flawless execution and on-time delivery

Participating in high-impact incident response with local customers and driving Consistency

Ensuring transactional discipline and adoption of managing the job cycle process and content

Ensuring trained and competent personnel perform each activity

Being responsible for peer review full job package (job program and resource allocation) for critical wells (as nominated by clients or by recent high impact incidents)

Driving Continuous Improvement

Identifying any gaps in local capabilities and develop improvement plans to ensure compliance with global standards

Being responsible for field incident management process reporting, root cause determination, corrective actions and closure

Monitoring KPI to evaluate the effectiveness of operational activity

Actioning any deviation from KPI targets to drive continuous improvement and driving productivity

Execute on remote operations and/or multi-skilling strategy to drive service delivery productivity.

Assigning technical job planning and support resources

Ensuring compliance with the Job Center, the Well Engineering Center, the iMtJC process, and the 5-Service Delivery fundamentals



Fuel your passion



To be successful in this role you will:









Have a bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line.

Have a minimum of 10 years of experience in the oil and gas industry with strong background in completions and well intervention

Possess excellent leadership, strong interpersonal, influencing and planning skills.

Ability to manage, develop, coach and mentor teams across organizational boundaries.

Demonstrated ability to work in a global matrix organization.

Thorough understanding of P/L and technical job planning requirements



Work in a way that works for you



We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.



Working with us



Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.



Working for you



Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:



Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits



About Us:



We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.



Join Us:



Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.



Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.