Jobberman

Shops Customer Care Representative (Ghana)

Job Summary

To receive and handle all customer inquires presented and provide the necessary support required in relation to the company's customer account or product(s) so as to achieve an overall positive customer satisfaction.

  • Minimum Qualification: Diploma
  • Experience Level: Executive level
  • Experience Length: 6 years

Job Description/Requirements

Responsibilities:

  • House Keeping-Ensure cleanliness of the shop, demo stand all surfaces. Ensure all demos (Bulbs Tv’s are switched on the customer care desk is neatly arranged and clean.
  • Customer Service-Offer exceptional service to all internal and external customers, internal customer are FSMs, DSRs, SEs. External customers are all walk in clients
  • Stock Management; Ensure correct allocation of stock via sales app or M-KOPA net.
  • Maintain and update records on stock. Primary custodian of all stocks received and as such is responsible for safety from damage or loss
  • Safety: Ensure all COVID guidelines are adhered to in the shop this includes but is not limited to temperature checks, sanitize hands.


Experience, Skills & Competencies:

  • Six (6) months and above experience in a front-line service or customer service capacity.
  • Demonstrates passion for handling customers and resolving difficulty customer issues.
  • Demonstrates competency in the use of Microsoft Office suite.
  • Portrays a pleasant, friendly and patient attitude.
  • Excellent communication skills (both verbal and written) and listening skills.
  • Strong work ethic with the flexibility to work on different shifts.
  • Bachelor’s Degree or Diploma in any related field.


Compensation 

  • Competitive package covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

Important Safety Tips

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