Shop Manager

A Reputable Company

Job Summary

To oversee the day to day operations of the shop successfully. Keeping constant contact with customers and staff and responsible for ensuring that staff give great customer service as well as monitoring the financial performance of the store.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Position: Shop Manager

Reports Directly To: General Manager


Responsibilities

  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Motivate the sales team to meet sales objectives by training and mentoring staff.
  • Create business strategies to attract new customers, expand store traffic, and enhance profitability.
  • Respond to customer complaints and concerns in a professional manner.
  • Ensure store compliance with health and safety regulations.
  • Develop and arrange promotional material and in-store displays.
  • Prepare detailed reports on buying trends, customer requirements, and profits.
  • Undertake store administration duties such as managing store budgets and updating financial records.
  • Monitor inventory levels and order new items.
  • liaising with the head office.


Person Specification

Qualification and Work Experience

  • HND/Degree in Business Administration or Related field.
  • Minimum of two years working experience in a similar role

Technical Skills:

  • Good spreadsheets skills and good knowledge of Microsoft Excel, word, and PowerPoint.
  • Knowledge of QuickBooks will be a plus.
  • Ability to use computerized Accounting Package Solutions will be a plus


Personal Competencies

  • Strong verbal and written communication skills
  • Adaptable to varying people personalities
  • Impeccable customer service abilities
  • Excellent problem solving and analytical skills
  • Ability to deal with people at all levels of the organization
  • Ability to prioritize, multitask and use initiation
  • Ability to handle sensitive company materials and information in a confidential manner
  • Ability to work as part of a team
  • High standards of personal integrity
  • Must be innovative
  • Must have good interpersonal skills.

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| Full Time |
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Job Function: Sales
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